Customer Testimonials

We got a good SUV for a fair price thanks to Jay Agiurre and the new GM Ronald Tucker

(Translated by Google) I have the best opinions about this place; the service is superb and the atmosphere is excellent. (Original) Las mejores opiniones tengo de este lugar , un súper servicio y la tensión es excelente

I just have a really good experience getting some replacement parts for my Commercial vehicle even when those parts they are difficult to find they did everything on their power to bring what I need to keep me back in the road. Great service Rolando.

We recently purchased a vehicle from Robbins Nissan and wanted to take a moment to share our experience. We initially called about a particular vehicle and were told it was available. Unfortunately, by the time we arrived, the vehicle was no longer there. I've heard of dealerships using this type of tactic to bring customers in, although I have no way of knowing if that was the case here. Needless to say, it wasn't the best first impression. However, our experience took a very positive turn thanks to Kamron, the salesman who initially assisted us. He was extremely ... Read More

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Google - Nov 3, 2026

We recently purchased a vehicle from Robbins Nissan and wanted to take a moment to share our experience. We initially called about a particular vehicle and were told it was available. Unfortunately, by the time we arrived, the vehicle was no longer there. I've heard of dealerships using this type of tactic to bring customers in, although I have no way of knowing if that was the case here. Needless to say, it wasn't the best first impression. However, our experience took a very positive turn thanks to Kamron, the salesman who initially assisted us. He was extremely friendly, personable, and easy to work with. At the time, we were waiting for our insurance company to handle a few things before we could move forward with purchasing a vehicle. I explained our situation to Kamron, and one of the biggest reasons I decided to continue working with Robbins Nissan was his patience and understanding. He never made us feel pressured or constantly contacted us asking if we were ready to buy. He understood that we had to wait for the insurance process to play out, and he respected that. A few weeks later, I reached back out about another vehicle, but Kamron happened to be out of town. He arranged for David to assist us in the meantime. What really impressed me was that Kamron already had a good understanding of what we were looking for. He actually sent me a few vehicle options, including one that I hadn't even come across during my own search. We ended up really liking one of his suggestions, and that's the vehicle we ultimately purchased. Between Kamron and David, we couldn't have been happier with the service we received. Both were attentive, professional, genuinely friendly, and made the entire process comfortable and enjoyable. I won't get into the specifics of pricing, discounts, or negotiations since every purchase is different and everyone's experience will vary in that regard. What I can say is that we are extremely happy with our vehicle and, more importantly, with the overall customer service we received at Robbins Nissan. If you're considering purchasing a vehicle here, I would definitely recommend asking for Kamron. He's a genuinely nice guy who understands that not every customer is ready to buy immediately and knows how to treat people with patience and respect. David was also a pleasure to work with. Thank you to both Kamron and David for making this a great experience!

Excellent service Thank you Juan Delgado.

(Translated by Google) Juan Delgado, the most badass (Original) el más chingon Juan Delgado

These guys are trash literally. You can even get a service person to answer the phone. I called literally!!!!! 10x for someone to pick up the phone and hang it right back up. After the 11th time I called the operator stopped answering the phone. This is pretty bad service and not a place I would want my vehicle. Go elsewhere folks trust me!!!

As it always goes went to look for someone else wound up purchasing a vehicle. Thank you to Mr. Juan Delgado for your assistance and your effort to help me.

Wow!!! I wish I would have read the reviews before bringing my car here for the repairs it needed. I brought it here because this is where I purchased the vehicle (which was pre-owned). However, I purchased the top extended warranty available to cover anything that needed to be repaired. I take care of my mother (whom has dementia) full time and need dependable transportation at all times. This was communicated from the beginning. I dropped my car off on 10/13 (Tues) and had my sister (that lives in Conroe) pick us up after she got off work and drive us ... Read More

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Google - Oct 30, 2026

Wow!!! I wish I would have read the reviews before bringing my car here for the repairs it needed. I brought it here because this is where I purchased the vehicle (which was pre-owned). However, I purchased the top extended warranty available to cover anything that needed to be repaired. I take care of my mother (whom has dementia) full time and need dependable transportation at all times. This was communicated from the beginning. I dropped my car off on 10/13 (Tues) and had my sister (that lives in Conroe) pick us up after she got off work and drive us all the way to Dayton. The following Monday (10/19) I get a call saying they are waiting on the warranty company to come do an inspection and approve the repairs. I have been out of work for a whole week now and my car has just sat there. Someone needs to do better with that situation. Still unable to work, I get a call on Thursday (10/22) that approval went through to order parts and 5 days of rental. Once again, my sister drives from Conroe to Dayton to pickup myself and our mother to go pickup the rental that afternoon. I was told that parts were ordered. So, Tuesday comes (10/27) and all parts have not arrived yet but now I’m forced to pay for the rental or be without AGAIN!!! I opted to bite the bullet and pay for 2 days rental because I was told it would be ready Thursday (10/29). Thursday morning I got a text message that something was broken during repairs and another part was ordered and that I had to bring the rental back or pay for another day. Took rental back, was told it would be ready by 430 on Friday (10/30). My sister, once again, worked all day, drives all the way to Dayton to get us and here we are sitting and still waiting at 445pm on Friday. The absolute worst experience of my entire life dealing with a service dept. When does looking at a human in the eyes and saying I’m sorry fix ANYTHING?!? I worked in customer service for over 10 yrs and everything about this situation that my mom and I had to go through was just wrong & unacceptable. I mean who can go a week without working and still have a job?!? Don’t even get me started on what they were trying to charge me for things that warranty doesn’t cover. Oh and last but not least….i still have to bring it back for another part that hasn’t got here yet, plus because my car is a GM vehicle, I have to take it next door for another repair. I’m so done with these people….we are sitting outside when your done!!! Whoever reads this, I sure hope we are still not out here sitting on these benches because you choose to disregard this review!

Elsa was great to work with.

This was the most exceptional car purchasing experience I have ever had. It was an easy process and was fairly quick from "walk in" to "drive off." I was able to get the exact vehicle I wanted and for a wonderful price. I am so happy with my new car and it drives smooth like butter! You will not regret giving Robbins Nissan a try. One of the best decision I've ever made. Willio was the gentleman I was working with. He is the best. Very kind and humble gentleman and will go above and ... Read More

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Google - Oct 30, 2026

This was the most exceptional car purchasing experience I have ever had. It was an easy process and was fairly quick from "walk in" to "drive off." I was able to get the exact vehicle I wanted and for a wonderful price. I am so happy with my new car and it drives smooth like butter! You will not regret giving Robbins Nissan a try. One of the best decision I've ever made. Willio was the gentleman I was working with. He is the best. Very kind and humble gentleman and will go above and beyond to get you in the car you desire.THANK YOU WILLIO AND THANKYOU ROBBINS NISSAN!!!! ALSO, shout out to the sales manager as well. You rock!

My experience at this dealership was a 10/10. Alonzo and the rest of the staff were super friendly and helpful throughout the entire experience. They got me out in a timely manner and made sure everything was clear. I would definitely recommend buying your car here!

I have the best experience ever at Ribbon Nissan!! My sales consultant Jay was excellent and has truly set the standard on salesmanship and on how to gain a customer!!!!

Alonso has exceptional customer service, very patient and knowledgeable. I was in and out it not the normal long car buying experience.

I am extremely disappointed with my experience at Robbins Nissan’s service department regarding my 2022 Nissan Pathfinder Platinum. I dropped off my vehicle Tuesday at approximately 8:30 a.m. due to a knocking noise coming from the rear passenger side. I was quoted $209 for diagnostics, with a 24–48-hour turnaround to identify the root cause. However, I had to repeatedly call for updates, received no timely communication, and was given explanations about calls and videos being sent to the wrong number. By Friday, I was told the technicians could not identify the problem and needed additional testing costing approximately $399. I am frustrated ... Read More

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Google - Oct 26, 2026

I am extremely disappointed with my experience at Robbins Nissan’s service department regarding my 2022 Nissan Pathfinder Platinum. I dropped off my vehicle Tuesday at approximately 8:30 a.m. due to a knocking noise coming from the rear passenger side. I was quoted $209 for diagnostics, with a 24–48-hour turnaround to identify the root cause. However, I had to repeatedly call for updates, received no timely communication, and was given explanations about calls and videos being sent to the wrong number. By Friday, I was told the technicians could not identify the problem and needed additional testing costing approximately $399. I am frustrated that, after paying $209 and waiting for days, I still had no answers and was being asked to pay significantly more. I also reported an issue with the rear panel cover on the left side that was not addressed. I want to clarify that **I did not decline a repair after receiving a diagnosis. I declined additional testing because the original diagnostic process had not identified the problem.** Therefore, the report stating that I declined repair service is misleading. I appreciate Fernando’s courtesy and efforts to help, but my overall experience was unacceptable due to poor communication, lack of transparency, and the unresolved concerns with my vehicle. I am requesting that management review my $209 diagnostic charge, explain what work was performed, clarify the additional $399 fee, and correct the service report if necessary. I expect a clear response and a fair resolution. My experience with Robbins Nissan’s service department was extremely disappointing, and I expected much better from an authorized Nissan dealership.

Elsa Joseph made my entire car buying experience easy and stress-free! She was friendly, patient, knowledgeable, and professional throughout the process. I never felt pressured or rushed into making a decision. She took the time to answer my questions and made sure I felt comfortable every step of the way. I truly appreciate her excellent customer service and would definitely recommend her to anyone looking to purchase a vehicle!

Wilo was great!

Always great Customer Service and work done on my Car every time I come in.

The process was quick and easy. David was an excellent salesman to work with the process went very smooth. I highly recommend David Cantu as your salesman if you're looking to purchase from Robbins Nissan

Jaun was great. Very patient while I tired to decide what vehicle I wanted. Very helpful and got a good deal.

Salesman Juan Delgado wonderful . He bent over backwards to help us find a hood car.

Juan Delgado was a wonderful salesperson. He was comfortable to work with and very helpful. 5 stars

I really recommend going with Alonzo & Jay. Both guys are really helpful, very nice, and professional. They made the whole process easy and fast.

They always do great service work . They also make you feel welcome .Fernando is an awesome service person. 😀😀

This is my second purchase from Robbins Nissan within 10 years. My experience has always be a pleasant one that I never regret. I purchased a used 2021 Nissan Rogue yesterday and my sales person, Lola & her associate, Jay were both awesome. I only inquired on this auto a few days prior and Lola's prompt emails and personal video were awesome. My visit was under 3 hours which wasn't a bad one considered the process takes awhile. They gave me what I needed for my trade-in to get my new auto!! My "New" used Nissan has all the ... Read More

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Google - Oct 10, 2026

This is my second purchase from Robbins Nissan within 10 years. My experience has always be a pleasant one that I never regret. I purchased a used 2021 Nissan Rogue yesterday and my sales person, Lola & her associate, Jay were both awesome. I only inquired on this auto a few days prior and Lola's prompt emails and personal video were awesome. My visit was under 3 hours which wasn't a bad one considered the process takes awhile. They gave me what I needed for my trade-in to get my new auto!! My "New" used Nissan has all the bells and whistles that I didn't realize were on it. I passed other dealerships a distance away due to the fact that Robbins Nissan was able to get me in my "dream" car in a promptly manner & at my payments!! Aaron, the Dealership Director was also a super sweet guy that took the time to sit with me. That says alot about them as customer service is one of the main reason why I bought from them again. I highly recommend buying from Robbins Nissan you won't be disappointed!! Thanks again guys & Lola!! 🙂

This has been an awful service experience. We brought my wife’s vehicle to this Nissan dealership in the Humble area last week because the same dashboard errors returned only a few months after the dealership supposedly fixed them. Now we’re being quoted approximately $2,200 to replace the instrument cluster, including about $1,400 for the part alone. The Nissan website listing we found appears to show the same cluster for approximately $690. That price difference deserves a clear explanation, especially when we’re back with the same problem after the earlier repair. We have been promised a loaner vehicle four or five ... Read More

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Google - Oct 7, 2026

This has been an awful service experience. We brought my wife’s vehicle to this Nissan dealership in the Humble area last week because the same dashboard errors returned only a few months after the dealership supposedly fixed them. Now we’re being quoted approximately $2,200 to replace the instrument cluster, including about $1,400 for the part alone. The Nissan website listing we found appears to show the same cluster for approximately $690. That price difference deserves a clear explanation, especially when we’re back with the same problem after the earlier repair. We have been promised a loaner vehicle four or five times, but still have not received one. Yesterday we were told the repairs would be finished today. Now we’re being told next Monday, leaving us without the vehicle even longer and still without the promised loaner. Repeated promises, a moving completion date, and a repair quote that raises serious questions have left us feeling taken advantage of. We expected reliable repairs and honest, consistent communication. Instead, we’ve had to chase answers while the inconvenience keeps growing. This experience has destroyed our confidence in this dealership and left us with no desire to do business with Nissan again.

I recently bought my car from Robbins Nissan, and I had a great experience! Everyone was helpful and made the process easy and comfortable. Elsa was especially helpful and friendly throughout the process. She was patient, answered my questions, and made me feel confident about my purchase. I’m really happy with my car and would definitely recommend Robbins Nissan and Elsa to others!

(Translated by Google) My experience at this place was excellent. Many thanks to Elsa and Jay for helping us get our dream car. When you come here, ask for them and they'll be happy to help. Thank you. (Original) Mi experiencia fue excelente en este lugar . Muchas gracias a Elsa y Jay por ayudarnos a tener nuestro carro soñado . Cuando vengan a este lugar pregunten por ellos y estarán encantados de ayudarles . Gracias

It was one of the better experiences buying a new car that I have been through.

Love my new Nissan. Our salesman Jay was exceptional.

Do not let your better half go here and purchase anything without you there! They will add and add and add then wait for weeks and try to redo contract!!!!!!!!! Id give them zero stars if it was avaliable.

Wilio Pavalus and John Downey are exceptional! I was in and out within a few hours, and the experience was hands-down the best ever. Everyone was friendly, attentive, and really understood my wants and needs. Highly recommend!

Please i highly recomend Robbins nissan to purchase a vehicle best customer service so ask for wilio p ,,

Purchased a 2026 Nissan Rogue from Al. He was very good in getting me into the correct vehicle for my needs. I also want to give a Thank you to the Sales Manager for getting me approved since I thought there was no way with bad credit. I highly recommend Al and Robbins Nissan

I had an absolutely remarkable experience at Robbins Nissan with my Nissan Rogue! From start to finish, Noe, Irving, and Shawn went above and beyond to make sure I was taken care of. Their professionalism, knowledge, patience, and genuine willingness to help really stood out. They made the entire experience smooth, stress-free, and enjoyable. It’s not every day that you come across a team that truly cares about their customers, but these three definitely do. I’m extremely grateful for the time and effort they put into helping me with my Rogue. If you’re looking for great customer ... Read More

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Google - Sep 11, 2026

I had an absolutely remarkable experience at Robbins Nissan with my Nissan Rogue! From start to finish, Noe, Irving, and Shawn went above and beyond to make sure I was taken care of. Their professionalism, knowledge, patience, and genuine willingness to help really stood out. They made the entire experience smooth, stress-free, and enjoyable. It’s not every day that you come across a team that truly cares about their customers, but these three definitely do. I’m extremely grateful for the time and effort they put into helping me with my Rogue. If you’re looking for great customer service and a team you can trust, I highly recommend Robbins Nissan. Ask for Noe, Irving, and Shawn — they’ll take great care of you! ⭐⭐⭐⭐⭐

They lied about pulling my credit they said it would only be once and ended up pulling my credit 5 times without permission and dropped my credit 30 points the finance guys are very fishy they say they are going to so one thing but dont keep there word on it. Finance guys elderly man was also very rude trying to say i dont know anything about credit

Purchased a vehicle from Robbins Nissan yesterday September 5th, 2026, our salesman was David Cantu. When David contacted me after I inquired about the vehicle, he had sent me all the info in minutes. We arrived at our appointment time and David made everything happen quick. We arrived at 1:20pm and left with the vehicle at 3:30pm. I highly recommend David if you are looking to purchase a vehicle with exceptional service. Kudos to the whole Robbins Nissan team!!

I just purchased a used vehicle and David Cantù was my sales contact. David had the vehicle prepared when I arrived, He was cordial and diligent in his approach, never pushy but always eager to adjust to my wishes, Unlike.other sales people I came in contact with, David spoke clear and honestly, He listened to our concerns and we were able to come to a deal. If you are looking for a sales person with integrity I would highly recommend you give him a opportunity to earn your business

David made things so easy, 10/10 service he made my life easy and no stress.

Great customer service, and service time took less than hour.

Al Lewis. Very good guy. Courteous. Buy a car from him. Very knowledgeable. he will help you through the process.

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Mr Wilio is the truth please everyone come and see him ¡

Will P was wonderful. He had the best customer service. Definitely recommend 👍

Jay Aguirre ( our terrific salesperson) Irving ( sales manager) and Tyler Miller were the best team I could ask for. Straightforward, upfront and honest, qualities that I could not find from the other five Nissan dealers I called. I am so happy that I chose Robbins Nissan ❤️

I would not recommend Robbins Nissan for any service repairs or purchase. Specifically Derrick. They had my vehicle for 60 days before it was repaired. They did not offer a loaner or rental because it was recall work. They offered to put my vehicle back together so I could drive it until the part came…mind you the vehicle would turn off randomly in the middle of the highway and not start so that was a pretty smart option to offer a customer. We opted out of that. When asked about a rental car Derrick told us he’d call back ... Read More

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Google - Aug 20, 2026

I would not recommend Robbins Nissan for any service repairs or purchase. Specifically Derrick. They had my vehicle for 60 days before it was repaired. They did not offer a loaner or rental because it was recall work. They offered to put my vehicle back together so I could drive it until the part came…mind you the vehicle would turn off randomly in the middle of the highway and not start so that was a pretty smart option to offer a customer. We opted out of that. When asked about a rental car Derrick told us he’d call back about it and never did. We asked him to check one of the tires because it had a slow leak, after picking up today and following up about this Derrick had no record that conversation happened. Being a customer that has purchased 4 vehicles in the last 10 yrs from Robbins I voiced my frustration. I did not use vulgar language and I did not raise my voice, I shared very directly what I was frustrated about. Derrick thought the best way to handle an upset customer with feedback was to hang up on me. Such an adult and professional thing to do. After calling back and being hung up on multiple times he finally decided to discuss. NOT one time did I get sorry, thank you, I under stand your frustration, nothing. Just a very disappointing experience and I used to recommend so many people to Robbins. Derrick lied about a lot of the conversations between my husband and him…stating they didn’t discuss a rental and didn’t discuss our tire losing air pressure and that they’d look at it. We really just don’t trust that they are doing the work they say they are at this point. Due for a new Silverado and it won’t be from them!

Willow was very helpful and nice

Al (sales) was great!....A+ on the entire Process...

Service Department. Worst customer service in town. Nothing compaired to SouthHouston Nissan or Bert Ogden Nissan in the Rio Grande Valley. It is like at Robbins, your business is not appreciated. Very bad.for the Business.

Wiio P was our sales representative and what a fantastic experience. He was so helpful, professional, and knowledgeable. I would recommend him to others looking for a great car purchase. He went above and beyond to make sure we were taken care of. Keep him around he is an amazing man.

Purchased a newer used Frontier today with David Cantù’s assistance. The process was simple, straight forward and honestly refreshing. No extra dealer add ons racking the bottom line up by thousands, no lowball trade-in insults. It was just a nice, quick, pleasant experience from start to finish.

I highly recommend robbins nissan store please ask for wilio he is the truth !!!!

Elsa was very detailed and helpful. Hope others can see her. A caring salesperson

Wilio was great please everybody come and see him at Robbins nissan best customer service !!!

Recently bought a vehicle. After a week of having the car and googling and YouTubing how to use some safety features that car was said to have had, learned they weren’t on the car at all.

I dropped off my vehicle for diagnostics at my appointed time on a Friday morning at 9am. No call on Friday, no call on Saturday. I just called to ask for my car back today and they have "just started" looking at it and there are no notes from the technician yet. Why would you take my car for the entire weekend if you were not going to look at it until Monday?? Thanks a lot, Robbins. You are making reaponsible ownership/maintenance a pain in the butt.

Had a very poor experience with Patrick Jensen at Nissan Robbins. Had brought a 2023 Nissan Frontier, in for service on battery replacement still covered under warranty. Mr. Jenson claimed they were not going to replace it under warranty. Even though we were under the 36 month and milage . Mr. Jensen and Robins Nissan is not a true example of how a professional car dealer should act when dealing with customers that spend their hard working money. I highly do not recommend this dealership to others . Take your money somewhere else when it comes to buying new or used vehicle from them.

I brought my 2023 Nissan rogue for an oil change and a few other minor issues, they don't communicate well, the manager in charge was very unprofessional and not willing to listen to my complaint, he kept speaking over me. Very unpleasant experience. I will not return here!!!!

I had been continuously contacted after an online inquiry. I told them the price was too high & I would no longer pursue it. Still, they repeatedly contacted me. I finally respond with my budget via email and I receive a text a couple hours later asking me "Is this a joke?". Really?!? Is that how you treat potential customers? I've talked with many dealers...none have responded in that manner. You have some rude staff.

Would Not recommend going here . 1st service took over a month to get car back..and was Not fixed correctly.. 2nd they didn't replace over carriage... I don't have to take car back every Time I get it back .

The repair service is terrible. Bought my car New and already had problems... That were NOT fixed correctly. Twice . I don't have time to take it back after I get my car . No one at this location cares.

Kole was not helpful at all find another dealership if you don't have 10K cash..I've bought plenty of vehicles never experienced this treatment

Worst experience of my life. I run a company and have bought 6 cars since January. It was time for my husband to buy me a new car, went in knowing exactly what I wanted and had a trade in that was already quoted by Carvana for 11,000. Got paired with Kameron as our sales associate, they wanted to give us 4500 for the trade in. That was just the beginning. We had cash in hand for the exact amount that the car was listed for online we told them when we called that this is the deal we wanted to do they ... Read More

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Google - May 23, 2026

Worst experience of my life. I run a company and have bought 6 cars since January. It was time for my husband to buy me a new car, went in knowing exactly what I wanted and had a trade in that was already quoted by Carvana for 11,000. Got paired with Kameron as our sales associate, they wanted to give us 4500 for the trade in. That was just the beginning. We had cash in hand for the exact amount that the car was listed for online we told them when we called that this is the deal we wanted to do they said that they could make that work well when we got there It was miraculously $3400 more than what we were quoted over the phone. We ended up walking away from here and purchasing our car at Central Nissan Houston with no issues and they gave us exactly what we asked for the trade in.

I have bought more than a dozen cars in my adulthood and this was the worst experience. Wasn't provided a copy of the documents before leaving and took some thinking on my own from a comment made by the finance director to realize he'd just tacked on more than 5000 of useless warranties and gap. After telling me when we started I would not need Gap due to the amount of loan to value. Once he added his warranties and pushed his buttons I'd gone up to 93% ltv from 73. Now I "needed" gap. Never took possession ... Read More

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Google - May 23, 2026

I have bought more than a dozen cars in my adulthood and this was the worst experience. Wasn't provided a copy of the documents before leaving and took some thinking on my own from a comment made by the finance director to realize he'd just tacked on more than 5000 of useless warranties and gap. After telling me when we started I would not need Gap due to the amount of loan to value. Once he added his warranties and pushed his buttons I'd gone up to 93% ltv from 73. Now I "needed" gap. Never took possession of the vehicle emailed to cancel everything and has taken more than 48 hours to keep getting phone calls to "save" the deal.

“I’m warning anybody thinking about using Robert Nissan in Humble. I brought my car in ONLY for a recall and an oil change. They told me it would be about $101. Instead, they went ahead and did almost $1,000 of work on my car WITHOUT my permission. I declined the extra work online, I never signed any agreement, and the car is ONLY in my name. Instead of calling me to get my approval, they took a phone call from my husband, who is not on the title and has no legal ownership, and used that as their excuse. Then they ... Read More

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DealerRater - May 7, 2026

“I’m warning anybody thinking about using Robert Nissan in Humble. I brought my car in ONLY for a recall and an oil change. They told me it would be about $101. Instead, they went ahead and did almost $1,000 of work on my car WITHOUT my permission. I declined the extra work online, I never signed any agreement, and the car is ONLY in my name. Instead of calling me to get my approval, they took a phone call from my husband, who is not on the title and has no legal ownership, and used that as their excuse. Then they had me come up there like I just had $900 sitting around and held my car until I paid $976.71 so I could get back to work. I was stressed and crying, paying for work I never asked for. This felt like they took advantage of me on purpose, and people need to know this before trusting them with their car.”

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“I’m warning anybody thinking about using Robert Nissan in Humble. I brought my car in ONLY for a recall and an oil change. They told me it would be about $101. Instead, they went ahead and did almost $1,000 of work on my car WITHOUT my permission. I declined the extra work online, I never signed any agreement, and the car is ONLY in my name. Instead of calling me to get my approval, they took a phone call from my husband, who is not on the title and has no legal ownership, and used that as their excuse. Then they ... Read More

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Google - May 6, 2026

“I’m warning anybody thinking about using Robert Nissan in Humble. I brought my car in ONLY for a recall and an oil change. They told me it would be about $101. Instead, they went ahead and did almost $1,000 of work on my car WITHOUT my permission. I declined the extra work online, I never signed any agreement, and the car is ONLY in my name. Instead of calling me to get my approval, they took a phone call from my husband, who is not on the title and has no legal ownership, and used that as their excuse. Then they had me come up there like I just had $900 sitting around and held my car until I paid $976.71 so I could get back to work. I was stressed and crying, paying for work I never asked for. This felt like they took advantage of me on purpose, and people need to know this before trusting them with their car.” This was a mess and now a light on my car is coming on my dash, please don’t trust these people

Pros: official Nissan parts/service Cons: poor quality service, too expensive for what you get, not enough rental cars, always super busy (maybe hire more mechanics?) TLDR; don't bother! Go somewhere else where they'll do it right the first time! I'm a long-time customer of their service department. For years they did good work, but starting last year they really went downhill. Now they almost never have a rental car available when repairs will take several days. They said it was because they were replacing their entire rental car fleet: why would you replace THE ENTIRE FLEET ... Read More

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Google - Apr 26, 2026

Pros: official Nissan parts/service Cons: poor quality service, too expensive for what you get, not enough rental cars, always super busy (maybe hire more mechanics?) TLDR; don't bother! Go somewhere else where they'll do it right the first time! I'm a long-time customer of their service department. For years they did good work, but starting last year they really went downhill. Now they almost never have a rental car available when repairs will take several days. They said it was because they were replacing their entire rental car fleet: why would you replace THE ENTIRE FLEET AT THE SAME TIME?! Worse, they miss obvious problems and get simple stuff wrong. I've had this happen to me on 2 different occasions, and I just can't excuse it any longer. Last year I brought in my car for routine work and asked them to do a full inspection too. They said they did, but after I drove away my car overheated because the engine fan wasn't working. I brought it back and they fixed it, but didn't acknowledge that they'd overlooked it. I figured, well, it can happen to anyone once. Then this year I brought in my other car for routine work; this time I PAID THEM OVER $200 FOR A FULL DIAGNOSTIC, which they said they did, and even gave me a full report of everything, where the first item on the list is the battery, which they stated was in good condition. It was in fact NOT in good condition as less than 3 days later it suddenly died on me WHILE I WAS DRIVING, which turned out to be because the battery had gone bad. There is NO WAY that battery could have gone bad in 3 days, so you guys either didn't actually check it, or weren't paying attention when you did! If that wasn't bad enough, while it was in for routine maintenance I asked them to replace the front tires (which were very low tread), which they said they did, and they charged me for 2 new tires... only to find out that they'd actually replaced the BACK TIRES--which were fine and didn't need to be replaced--instead of the FRONT ones! They charge you ridiculous prices, which used to be worth it for the quality work they did, and the fact that you could rely on them to do a complete job and do it right the first time. But now that I can't rely on them to do even basic stuff right or completely the first time, I really can't recommend them at all.

I had a very negative experience with the manager during negotiations. Rather than keeping things professional, they wrote a large, passive-aggressive message across the paperwork while we were still discussing numbers. It came across as dismissive and borderline confrontational, instead of someone trying to earn my business. That kind of behavior is completely unprofessional and made me decide to walk away. I would not recommend this dealership based on how negotiations were handled.

Worst pre-owned dealers ever. I was interested in one of their used inventory and I discussed the pricing before going to the dealership. And they gave a range. I was 1 hour away from this dealership. I got the pre approval from my bank, went there and they are giving me a price of 4500 above the discussed price. I can understand some difference. But 4.5k is too much. Mainly they wanted to add markup for used car which is 2k. WORST experience ever. Wasted my 2-3 hrs. And the person who finalize the price is not even ready yo talk to ... Read More

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Google - Apr 21, 2026

Worst pre-owned dealers ever. I was interested in one of their used inventory and I discussed the pricing before going to the dealership. And they gave a range. I was 1 hour away from this dealership. I got the pre approval from my bank, went there and they are giving me a price of 4500 above the discussed price. I can understand some difference. But 4.5k is too much. Mainly they wanted to add markup for used car which is 2k. WORST experience ever. Wasted my 2-3 hrs. And the person who finalize the price is not even ready yo talk to us. He will send some salesperson. Worst dealership. Everyone please be aware before working with them on anything.

I went in for a routine oil change and was told the ABS pump module was under recall and could be replaced. Right after that visit, both the brake and ABS warning lights came on. I returned a second time and was told there were air pockets in the brake lines, which they said they purged twice. I was assured the issue would be resolved. However, a few weeks later, the problem came back—this time with the same warning lights illuminating the dashboard. I then inspected the vehicle myself and discovered that the ABS module was leaking brake fluid. ... Read More

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Google - Apr 20, 2026

I went in for a routine oil change and was told the ABS pump module was under recall and could be replaced. Right after that visit, both the brake and ABS warning lights came on. I returned a second time and was told there were air pockets in the brake lines, which they said they purged twice. I was assured the issue would be resolved. However, a few weeks later, the problem came back—this time with the same warning lights illuminating the dashboard. I then inspected the vehicle myself and discovered that the ABS module was leaking brake fluid. After topping off the fluid, the brake and ABS lights turned off. I brought the car in for a third visit and was told my diagnosis was correct. They kept the vehicle for five days and said the module had been replaced and the issue fixed. A few weeks later, the same problems returned. It’s clearly the same module—my paperwork even indicates it was never actually replaced, despite being told otherwise. I also left a similar review through Carfax, and the service director provided a phone number for follow-up. I’ve called twice and left a voicemail, but haven’t received any response. At this point, it feels like that outreach was more about protecting the company’s public image than genuinely resolving my issue. My contact info is in the service records. Shouldn’t be too difficult to find considering the Carfax review and Nissan survey are tied directly to the car and service date. You would have reached out if you really wanted to fix it. Now I’m facing an expensive repair on a component that wasn’t causing any problems to begin with. I regret agreeing to the recall service when it was presented as “free”—I should have declined. That said, it doesn’t excuse the poor service. I’ve been coming here for years, which makes this experience even more disappointing.

I’m not one for posting bad reviews but in this case… I feel obligated to try and save someone the headache. I understand some cars have issues and that’s fine, but this is the worst car buying process I’ve ever been through and I’ve bought a lot of vehicles. Bought the car, 2024 with about 30k miles. The next day the brakes started acting up, barely drivable. I took it back and sure enough they sold me a car with the rotors all kinds of tore up. They resurfaced “all” of the rotors and it seemed to ... Read More

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Google - Apr 13, 2026

I’m not one for posting bad reviews but in this case… I feel obligated to try and save someone the headache. I understand some cars have issues and that’s fine, but this is the worst car buying process I’ve ever been through and I’ve bought a lot of vehicles. Bought the car, 2024 with about 30k miles. The next day the brakes started acting up, barely drivable. I took it back and sure enough they sold me a car with the rotors all kinds of tore up. They resurfaced “all” of the rotors and it seemed to drive better. The next day again, I began having more brake issues. It does not seem all 4 rotors were corrected like they said they did but will confirm soon when I take it to someone that knows what their doing. Another week or so goes by, check eng light comes on. Another week goes by and the radiator hose goes out. All while still having brake issues, and a very concerning “crunching” noise coming from the front end. The sales rep is not willing work with me or help whatsoever, he just keeps saying take it to Chevrolet because he can’t do anything about it (they 1000% can and should do SOMETHING). Zero help even with me telling them I’m about to buy a new truck for myself and we were needing some company vehicles in the very near future so I wanted to find a good dealership to stick with. Definitely should have went through another dealership but he at least I just bought the 1 car from them and not the others. It doesn’t even seem like they went through the car at all when it came in, if they did they didn’t do their job. Since this has happened I’ve already bought a new truck and am about to buy another company truck. Zero issues with my truck and the newest truck seems to be going smoothly as well at a different dealership.

Extremely disappointed with the Service Department, very poor standards. About a week prior to my visit at the service center in the dealership, I had called to book an appointment for a Nationwide Nissan recall. The person at the other end of the call had taken my information, including the VIN (to verify the recall) and told me that no appointment is needed to work/correct the recall. We went by their recommendation and today at 9:00 am we arrived at the service department, where a very rude lady, I think her name was Priscilla, where she said that we should ... Read More

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Google - Mar 11, 2026

Extremely disappointed with the Service Department, very poor standards. About a week prior to my visit at the service center in the dealership, I had called to book an appointment for a Nationwide Nissan recall. The person at the other end of the call had taken my information, including the VIN (to verify the recall) and told me that no appointment is needed to work/correct the recall. We went by their recommendation and today at 9:00 am we arrived at the service department, where a very rude lady, I think her name was Priscilla, where she said that we should have booked an appointment. Politely we explain to her that we called and her departmenrt told us to come in whenever and no appointment is necessary. So she accepted our vechile for the service, btw our son had taken off today, so he can take us back to the house, and back. Well she said that it will be 3 to 4 hours, we find it normal we gave the keys and left. To make the long story short, our son took us back to the dealership after 3 hours and we waited for another 2.5 hours at the dealership of a total of 5.5 hours, to be informed that some system was down now and they will not be able to get complete, and they have so many cars backed up, etc. Sorry but I dont find this type of service acceptable and Nissan quality standards. Find another Nissan service to do your business, we know we will never come back to this place and we will inform our inner and outer social network circle.

Great customer service! super welcoming and friendly. I will definitely be back and recommend friends and family.

Read at DealerRater

Gotten all I need from this place. Glad it’s over.

Service and parts desks were not helpful

I purchased a vehicle and already need new tires after 15,000 miles. I have serviced the vehicle regularly and had tires rotated as recommended. They are aware that the vehicle I have “eats tires” theirs words not mine. It is more than frustrating to have purchased a brand new vehicle and have to buy tires long before what I should have to. Their service department is a terrible experience. This dealership does not care about their customer. They care about sales only.

I'm not really sure about Robbins Nissan, they still have my vehicle.

Horrible customer service

They purposely tell you they have specific cars in stock just to get you to come and look at other cars when they’re really sold out. EXTREMELY UNPROFESSIONAL TRASH service. STOP wasting peoples times lying about availability just to get customers to look at your other cars. I drove an HOUR for NOTHING after confirming multiple times that the specific car was available just to be told it wasn’t when I arrived.

This was the most unpleasant experience I’ve ever had with any dealership. This was my first service visit after purchasing my vehicle, and it significantly diminished what should have been an exciting experience. I was genuinely excited about my Rogue, and this interaction left me questioning whether I can trust the entire dealership going forward. I had a scheduled oil change appointment at 10:30 AM on a Saturday as part of a prepaid service package offered with my vehicle. When I arrived, I was told they supposedly don’t take oil change appointments on Saturdays, but that they would still “... Read More

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Google - Dec 14, 2025

This was the most unpleasant experience I’ve ever had with any dealership. This was my first service visit after purchasing my vehicle, and it significantly diminished what should have been an exciting experience. I was genuinely excited about my Rogue, and this interaction left me questioning whether I can trust the entire dealership going forward. I had a scheduled oil change appointment at 10:30 AM on a Saturday as part of a prepaid service package offered with my vehicle. When I arrived, I was told they supposedly don’t take oil change appointments on Saturdays, but that they would still “fit me in” even though there were 18 vehicles ahead of me and that it would “take a while.” I trusted what I was told being completely unaware of this, even though I did schedule my appointment on the website and had told the tech this. Regardless, I had arranged alternate transportation. I figured maybe it was a glitch of some kind on the website or that they used to offer it but recently stopped and the dealership failed to remove it. After more than three hours with no updates, my husband attempted multiple calls to the number provided and got no answer. When calling the main line, we were told by the receptionist inside sales “no one is in service,” which made no sense based on what we saw in person both before and after this phone call. The service tracker also remained stuck on “delivering” rather than showing the vehicle as being serviced. Waiting hours without updates, being unable to reach the service department, and having inaccurate tracking showed a disregard for customers’ time regardless of it being a Saturday. Eventually, my husband asked to speak to a manager and was put in touch with a sales manager (since the service manager was not present as told by the same receptionist). That call escalated unnecessarily. A dropped call was assumed to be intentional, my husband was spoken to aggressively, and he was threatened. We were then told we would no longer be “allowed” to bring our vehicle in for service despite having prepaid services with no offer to refund or formally address the contract both on the phone and in person. When we had arrived, we had told the receptionist that we had a weird phone call with the manager and she then offered to get a second manager who turned out to be the same exact manager on the phone. This obviously was intentional. The regional manager later contacted us after he had listened to the recording. He confirmed everything my husband had told him to be factual and said that with all of this run around, he would equally be nervous as to why we could not get any answer about our vehicle and that when we did, that person was so unnecessarily rude. The sales manager literally told us ‘he did us a favor by getting up from his desk and walking all the way over to service for us.’ The regional manager assured us the situation would be addressed and both the manager and the tech would be spoken to. Only time will tell if this issue was actually addressed because I am still confused as to what this was all for. Because of this experience, I will not be purchasing any additional services from this dealership now or in the future, and once my prepaid services are complete, I will be taking my vehicle elsewhere.

Poor communication. Missing parts. Called and left messages with no response. I think we're done with this dealerships service department.

Went to adjust my mirror and this happened. Just wanna say thank you nissan for putting everything back together. Thank you for diagnosing the problem after damn near a month and spent a total of almost 400 bucks because yall need more time to find the problem. Thanks for the updates on the vehicle every3, 4 days when i called to check up on it. My 1st and probably my last nissan. Never had this AC problem with any others nor this early on a 2021 vehicle. Hope nobody else has to go through what i went through.

Horrid service. Manager is literally a small child. Found an open condom wrapper in our cup holder. Both my wife and I dropped the car off and made sure all important items were out just in case. found her cup moved that she left in the car as we got in the car. She lifted up and stuck to the bottom was a condom wrapper. Asked the manager about it and he was quick to get super offensive. Which leads me to believe he knew who did it or trying to cover for it. I'm assuming this will be ... Read More

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Google - Oct 22, 2025

Horrid service. Manager is literally a small child. Found an open condom wrapper in our cup holder. Both my wife and I dropped the car off and made sure all important items were out just in case. found her cup moved that she left in the car as we got in the car. She lifted up and stuck to the bottom was a condom wrapper. Asked the manager about it and he was quick to get super offensive. Which leads me to believe he knew who did it or trying to cover for it. I'm assuming this will be bought to be deleted so please if you happen to see this review dont go here. We brought it up to corporate as well and nothing was done.

5 months+ waiting for a refund of the deposit taken by Mr. Tyler Miller. Instead, I’ve got lies & excuses... “it’s being processed upstairs,”... “come pick up late Monday,” and several other meaningless reassurances. It’s hard to tell if his dishonesty comes from malice, laziness, or sheer incompetence, but the result is the same: wasted time, BS, and zero accountability. Despite repeated follow-ups with Tyler and others, Robbins Nissan has failed to perform. Mr. Tyler Miller shameless excuses can’t disguise his & the dealership’s unprofessional conduct & lack of integrity. If this is how they handle ... Read More

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Google - Oct 22, 2025

5 months+ waiting for a refund of the deposit taken by Mr. Tyler Miller. Instead, I’ve got lies & excuses... “it’s being processed upstairs,”... “come pick up late Monday,” and several other meaningless reassurances. It’s hard to tell if his dishonesty comes from malice, laziness, or sheer incompetence, but the result is the same: wasted time, BS, and zero accountability. Despite repeated follow-ups with Tyler and others, Robbins Nissan has failed to perform. Mr. Tyler Miller shameless excuses can’t disguise his & the dealership’s unprofessional conduct & lack of integrity. If this is how they handle a simple indisputable refund, imagine what happens after a sale. Dealer failure to fulfill a financial obligation & breach of trust, justifies pending relief through legal means. TBC after judgement Update: Immediately after posting this review, Tyler finally reached out—only to say the check had been mailed to the wrong address and suggest I pick it up because he “doesn’t trust USPS.” I gave him the option to deliver it personally or send it to the correct address. After five months of delays and excuses, the refund was finally issued. Closure, at last—but never again.

Daniel Flores is not to be trusted when trying to buy a car from this dealership. RUN AWAY and take your business elsewhere.

They LURE people in with their so-called ‘online pricing,’ only to tack on a $1,995 ‘Add-On Fee,’ which they claim covers the cost of service done to a used vehicle. Keep in mind, that’s work that should already be included in any car they sell. If that’s really the case, just build it into the sticker price instead of making people drive out there to get hit with bogus fees. I tried to work it out, but they wouldn’t budge, walked out. Update 12 HOURS LATER: Right after I called them out, they changed the online price on the ... Read More

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Google - Oct 14, 2025

They LURE people in with their so-called ‘online pricing,’ only to tack on a $1,995 ‘Add-On Fee,’ which they claim covers the cost of service done to a used vehicle. Keep in mind, that’s work that should already be included in any car they sell. If that’s really the case, just build it into the sticker price instead of making people drive out there to get hit with bogus fees. I tried to work it out, but they wouldn’t budge, walked out. Update 12 HOURS LATER: Right after I called them out, they changed the online price on the same car (Stock #00020268 / VIN 4T1G11AK8RU240951) and made it even higher. Instead of being transparent, they just moved the goalposts. That says everything you need to know about how they operate. Update (16 hours later): One of their reps later admitted the price was adjusted because of what happened the day before, not because of “market changes” like they later claimed. That confirmed exactly what I said from the start. Update (36 hours later): They kept contacting me but still wouldn’t budge on the supposed “online” price. I have voicemail evidence of them admitting to lowering the price, then boosting it again. They even changed the listings on their website and CarGurus afterward to cover their tracks. It was a complete mess dealing with this dealership and their shady selling practices. Needless to say, within this 36-hour window, I bought a Camry elsewhere, better price, no hidden “add-ons,” and no back-and-forth games. Straight to the point, the way it should be.

Bait and switch in the pre-owned department. The same car they have advertised as available is posted in 3 other places on Facebook market (the vins match). They told us it was there and available, and that it had been sold within the 1.5 hours it took us to get there. Hint: if it were ever really there and sold in that time frame, it wouldn't register as available- they'd also likely know it was being sold as their office is tiny. The salesman stopped even trying when he realized that we weren't budging on our bottom line, and ... Read More

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Google - Sep 6, 2025

Bait and switch in the pre-owned department. The same car they have advertised as available is posted in 3 other places on Facebook market (the vins match). They told us it was there and available, and that it had been sold within the 1.5 hours it took us to get there. Hint: if it were ever really there and sold in that time frame, it wouldn't register as available- they'd also likely know it was being sold as their office is tiny. The salesman stopped even trying when he realized that we weren't budging on our bottom line, and that we saw right through him. I blocked their number and will not be returning.

It is sad to know when you are trying to maintain loyalty the sales team just trys to make a dollar off of you even when they can make more. After a collision we had our vehicle sent to Robins as this was our home dealership. Once the vehicle was total loss we looked at a new vehicle having the 2 options of a Fronteir King Cab and the Pro. Purchase was made on the King Cab although we wanted to to change and upgrade to the crew Cab Frontier Pro. The sales department and manager ststed this was not possible ... Read More

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Google - Aug 20, 2025

It is sad to know when you are trying to maintain loyalty the sales team just trys to make a dollar off of you even when they can make more. After a collision we had our vehicle sent to Robins as this was our home dealership. Once the vehicle was total loss we looked at a new vehicle having the 2 options of a Fronteir King Cab and the Pro. Purchase was made on the King Cab although we wanted to to change and upgrade to the crew Cab Frontier Pro. The sales department and manager ststed this was not possible although the vehicle had not been provided to us for another 24hrs. The sales department maintained their stance of not being able to make the swap even when the vehicle had not been driven. Later speaking with the general manager over all Robins we were informed the change was possible although now we would see an increase due to the depreciation of driving it off. This is a slap in the face and it very well can be a joke for them and shows their lack of professionalism. Now the vehicle has some noise in the transmition and rear drive shaft under 500miles they claim is normal. Only if over sizing parts making tight assemblies requiring wear in order for them to work properly. Looking at options as this is not satisfying if the vehicle is being portrayed as in perfect conditions and not.

Rude salesmen, over priced and not helpful.

I have had a good sales experience here, but the service for an oil change definitely was not great. I waited almost two hours for an oil change, when I made an appointment in advance. I was told, upon asking while waiting, that making an appointment in no way saves your spot and it is still first come first serve. I really wish they would make this obvious when booking because most people would assume an appointment for an oil change would maybe take 30 minutes, not waste an entire morning. They ended up giving me the oil change for free, ... Read More

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Google - Jul 25, 2025

I have had a good sales experience here, but the service for an oil change definitely was not great. I waited almost two hours for an oil change, when I made an appointment in advance. I was told, upon asking while waiting, that making an appointment in no way saves your spot and it is still first come first serve. I really wish they would make this obvious when booking because most people would assume an appointment for an oil change would maybe take 30 minutes, not waste an entire morning. They ended up giving me the oil change for free, but I will definitely not be coming back for any future oil changes given that this is the policy and you have no idea how long it will take.

Where to start lol. When I started the process of buying a truck, I made it clear that the truck would need to come with two keys after we decided on a price. The deal went pretty smoothly until it came time to get my second set of keys the salesman let me know that he was going to call the old customer and try to get a set of keys. I said no I want a set of keys obviously so he agreed to get a locksmith to get me another set of keys we decided on a day ... Read More

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Google - Jul 16, 2025

Where to start lol. When I started the process of buying a truck, I made it clear that the truck would need to come with two keys after we decided on a price. The deal went pretty smoothly until it came time to get my second set of keys the salesman let me know that he was going to call the old customer and try to get a set of keys. I said no I want a set of keys obviously so he agreed to get a locksmith to get me another set of keys we decided on a day I showed up. I was told that would take about 20 minutes. Two hours later the locksmith said that the truck needed some updated programming in order for a set of keys to be made, I walked straight in to the salesman told him what the locksmith had said he shrug his shoulders and said that’s what he said and continue laughing and texting on his phone. I waited about 15 seconds for a response, maybe a plan of action he continued to text on his phone. Still haven’t got a key as of today, but as the week went on all of a sudden, my truck had codes popped up 20 something to be a little more exact when and went into limp mode once again I called my salesman told him what was going on. He gave me a number of a service tech to call to try to schedule something. I called at least six maybe seven times no answer. I would call my salesman back and ask him to please have that guy call me because I was just about out of warranty. He said he would also do that once again never got a call back so I took my truck to Ron Craft and they are very professional. I highly recommend them. They ran a diagnostics on it and obviously found the codes also found out that there were several recalls on the truck that were never done. I had to rent a car and lost valuable time at work because I need a truck got my truck back from Ron craft everything seems to be good. In the meantime Robin’s Nissan called me said my plates were ready. I drive up there. I talked to him get my plates. I explain everything to the salesman that I want all my money back for rental car plus some or going to hire a lawyer that was yesterday. He was going to have his boss call me once again seems to be the pattern at least of this particular salesman, no one follows through with anything. That is my experience oh, and I’m still trying to get a key. Laugh out loud.